Shipping
U.S.A
Packages are shipped with UPS ground
service.
Shipping to the continental United States is FREE for
all rugs and pads.
We ship only to the billing address on your credit card
(please verify your billing address before placing your order for faster
service). if you use a P.O. BOX as your main
billing address, call your credit card
company and have them include your home address as a secondary address for the
card. At the same time, you may want to go ahead and place your order with us.
You may include the secondary address in the comment area of the shopping cart.
International Shipping (including Canada)
We will ship to any country which FedEx delivers.
Minimum order is $1,000
for single rug for international shipment. but it may be possible to combine
deferent items to make the minimum depending on which items are ordered.
The buyer is
responsible for the shipping charges.
Any payment for orders from outside of united states must
be by Direct Wire Transfer.
the buyer is responsible for any
Tax & duties due for the shipment on receiving end.
please email us with the list of the rugs you are interested
in so that we can check on the availability.
International orders do not qualify for the free rug pad
promotion or
free shipping on pads.
Payment
You can order online using Visa, MasterCard,
Discover ,American Express or paypal. check payments may require up to 14 days
to clear.
To order by phone please call
1-516-684-9265.
Return Policy
Return Policy for
our Customers from U.S.A
If for any reason you're not 100% satisfied with
your purchase, return it for a refund or exchange. All items come with a no
questions asked money back guarantee. please
contact us within 14 days of receiving the goods.
- The customer is responsible for shipping
both ways. which means we will deduct price of shipping when
giving refund. (no drop-offs)
- NO REFUNDS AFTER 14 DAYS of receiving the
goods.
- The customer may
exchange for the same price or more
with no restocking fee.
- We do not accept rugs that have been damaged
or soiled.
BEFORE RETURNING A RUG YOU MUST FIRST CALL OR E-MAIL FOR A
RETURN AUTHORIZATION . WE DO NOT ACCEPT CODS.
Return
Policy for International orders including Canada
If for any reason you're not 100% satisfied with
your purchase, return it for a refund (no exchange for
international orders). All items come with a no questions asked
money back guarantee. please contact us within
14 days of receiving the goods.
- The customer is responsible for shipping
both ways. which means we will deduct price of shipping when
giving refund
- Also The customer is
responsible for any other additional charges as a result
of returning the rug/s to us.
- NO REFUNDS AFTER 14 DAYS of receiving the
goods.
- We do not accept rugs that have been damaged
or soiled.
BEFORE RETURNING A RUG YOU MUST FIRST CALL OR E-MAIL FOR A
RETURN AUTHORIZATION . WE DO NOT ACCEPT CODS.
Security
We take every precaution to
protect our users’ information. When users submit sensitive information via the
website, your information is protected both online and off-line.
When our order form asks users to enter sensitive information (such as credit
card number, that information is encrypted and is protected with the best
encryption software in the industry - SSL. While on a secure page, such as our
order form, the lock icon on the bottom of Web browsers such as Netscape
Navigator and Microsoft Internet Explorer becomes locked, as opposed to
un-locked, or open, when you are just ‘surfing’. While we use SSL encryption to
protect sensitive information online, we also do everything in our power to
protect user-information off-line. All of our users’ information, not just the
sensitive information mentioned above, is restricted in our offices.
