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Shipping

 U.S.A

Packages are shipped with UPS ground service.
Shipping to the continental United States is FREE for all rugs and pads. 

We ship only to the billing address on your credit card (please verify your billing address before placing your order for faster service). if you use a P.O. BOX as your main billing address, call your credit card company and have them include your home address as a secondary address for the card. At the same time, you may want to go ahead and place your order with us. You may include the secondary address in the comment area of the shopping cart.

International Shipping (including Canada)

We will ship to any country which FedEx delivers.

Minimum order is $1,000 for single rug for international shipment. but it may be possible to combine deferent items to make the minimum depending on which items are ordered.

The buyer is responsible for the shipping charges.

Any payment for orders from outside of united states must be by Direct Wire Transfer.

the buyer is responsible for any Tax & duties due for the shipment on receiving end.

please email us with the list of the rugs you are interested in so that we can check on the availability.

International orders do not qualify for the free rug pad promotion or free shipping on pads.


Payment

You can order online using Visa, MasterCard, Discover ,American Express or paypal. check payments may require up to 14 days to clear.

To order by phone please call 1-516-684-9265.


Return Policy

Return Policy for our Customers from U.S.A

If for any reason you're not 100% satisfied with your purchase, return it for a  refund or exchange. All items come with a no questions asked money back guarantee. please contact us within 14 days of receiving the goods.
  • The customer is responsible for shipping both ways. which means we will deduct price of shipping when giving refund. (no drop-offs)
  • NO REFUNDS AFTER 14 DAYS of receiving the goods.
  • The customer may exchange for the same price or more with no restocking fee.
  • We do not accept rugs that have been damaged or soiled.

BEFORE RETURNING A RUG YOU MUST FIRST CALL OR E-MAIL FOR A RETURN AUTHORIZATION .  WE DO NOT ACCEPT CODS. 

 

 Return Policy for International orders including Canada

If for any reason you're not 100% satisfied with your purchase, return it for a  refund (no exchange for international orders). All items come with a no questions asked money back guarantee. please contact us within 14 days of receiving the goods.
  • The customer is responsible for shipping both ways. which means we will deduct price of shipping when giving refund
  • Also The customer is responsible for any other additional charges as a result of returning the rug/s to us.
  • NO REFUNDS AFTER 14 DAYS of receiving the goods.
  • We do not accept rugs that have been damaged or soiled.

BEFORE RETURNING A RUG YOU MUST FIRST CALL OR E-MAIL FOR A RETURN AUTHORIZATION .  WE DO NOT ACCEPT CODS. 

 


Security

We take every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our order form asks users to enter sensitive information (such as credit card number, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. 
 
 
 

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